Virtual Call Center receives international financial certification

DBH Group’s investment, VCC has recently been awarded PCI DSS certification, which is issued by the biggest international electronic funds transfer companies in the world. VCC’s latest development provides a breakthrough in the telecom sector and could change the telesales and debt collection market in the CEE region.

Virtual Call Center, capital investment of DBH Group is an innovative telecommunications company and a market leader in cloud-based contact center technology. VCC has received an international certification for VCC Pay, its latest technology development.

This is a major achievement in the life of VCC: this certificate not only proves that its already-established VCC Pay system is a safe and secure way to make payments, but also confirms the security and credibility of the company’s business practices and corporate structure.

VCC Pay, the first of its kind in the CEE region, provides a long-awaited and revolutionary solution for companies working in the telesales and debt collection sectors, by offering a real time, customer-service assisted, telephone-based bank card payment service.

Since VCC Pay makes it easy to respond to client requests and concerns in real time, the success rate of both sales and debt collection will increase significantly. After the first few days on the market, there is significantly increased interest among insurance companies, telecom service providers, home-shopping firms and airlines.

The push-button payment system allows the immediate payment of any purchase or service fee sold by a call center agent during the same call while meeting the strictest data protection regulations. Customers receive live assistance from the operator throughout the purchase and payment procedure, being confident that bank card data is never revealed, transferred to or stored by the agents.

The cloud based service had to meet the Payment Card Industry Data Security Standard (PCI DSS) that is required by the five biggest electronic card payment companies in the world (including Master Card, Visa and AMEX).

Tamás Jalsovszky, Managing Director of VCC receives the certification from Péter Tátrai, the Managing Director of the audit company, AperSky

The PCI DSS auditing procedure takes over 600 security requirements into consideration, and includes risk assessments, document verifications, personal interviews and proofs of operation: in the case of Virtual Call Center, this meant more than two years of preparation, 1000 hours of co-operation, more than 20 hours of personal interviews, and the entering of several thousand data records. One of the most important phases of the audit was when the system’s vulnerability was tested by multi-stage ethical hacking.

According to Dr. Sandor Erdei, Chairman of the Board of DBH Investment, “this certificate is a very important milestone that will allow VCC to provide a more comprehensive solution to its customers worldwide. This innovation can be the basis of international expansion and further shareholder’s value creation.”

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VCC Pay’s PCI DSS certification is a milestone for our partners too