{"id":14066,"date":"2016-04-21T16:50:10","date_gmt":"2016-04-21T14:50:10","guid":{"rendered":"https:\/\/dbh-group.com\/?p=14066"},"modified":"2017-05-31T14:38:29","modified_gmt":"2017-05-31T12:38:29","slug":"a-virtual-call-center-mobilalkalmazast-fejlesztett","status":"publish","type":"post","link":"https:\/\/dbh-group.com\/blog\/?p=14066&lang=hu","title":{"rendered":"A Virtual Call Center mobilalkalmaz\u00e1st fejlesztett az \u00fczleti kapcsolatok nyomon k\u00f6vet\u00e9s\u00e9\u00e9rt"},"content":{"rendered":"<p><strong>A DBH Group t\u0151kebefektet\u00e9se, a felh\u0151 alap\u00fa contact center technol\u00f3gia ter\u00fclet\u00e9n fejleszt\u0151 Virtual Call Center kimondottan az \u00fcgyf\u00e9lkapcsolati, \u00e9rt\u00e9kes\u00edt\u0151i ter\u00fcleten dolgoz\u00f3k ig\u00e9nyeire szabta els\u0151 mobilalkalmaz\u00e1s\u00e1t. A Mobile App a c\u00e9ges h\u00edv\u00e1sok nyomon k\u00f6vet\u00e9s\u00e9ben ny\u00fajt seg\u00edts\u00e9get. A c\u00e9gcsoport r\u00f6vid id\u0151n bel\u00fcl m\u00e1sodik innov\u00e1ci\u00f3j\u00e1t mutatja be, 2016 elej\u00e9n a <a href=\"https:\/\/dbh-group.com\/hu\/a-virtual-call-center-nemzetkozi-penzugyi-tanusitvanyt-szerzett\/\" target=\"_blank\">telefonh\u00edv\u00e1s k\u00f6zbeni bankk\u00e1rty\u00e1s fizet\u00e9sben<\/a> hoztak \u00e1tt\u00f6r\u00e9st.<\/strong><\/p>\n<p><!--more--><\/p>\n<p>A contact center- \u00e9s \u00fcgyf\u00e9lszolg\u00e1lati piacon a trendek egyre ink\u00e1bb az integr\u00e1lt c\u00e9ges adatkezel\u00e9s fel\u00e9 mutatnak. Ez az ig\u00e9ny sz\u00e1mos CRM-megold\u00e1st h\u00edvott m\u00e1r \u00e9letre, de a <a href=\"http:\/\/virtual-call-center.hu\/\" target=\"_blank\">Virtual Call Center<\/a> tudatosan m\u00e1s logika ment\u00e9n haladt a fejleszt\u00e9ssel.<\/p>\n<p><a href=\"http:\/\/virtual-call-center.hu\/\"><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter wp-image-13994\" src=\"https:\/\/dbh-group.com\/cms\/wp-content\/uploads\/2016\/04\/VCC_mobil_app_thumb.jpg\" alt=\"Virtual Call Center\" width=\"600\" height=\"337\" \/><\/a><\/p>\n<p>A VCC Mobile App \u00f6tletgazd\u00e1i abb\u00f3l indultak ki, hogy a<strong> call- \u00e9s contact centerek, \u00fcgyf\u00e9lszolg\u00e1latok egy nagyobb v\u00e1llalati rendszer r\u00e9szei, a n\u00e1luk keletkez\u0151 inform\u00e1ci\u00f3k pedig \u00e9rt\u00e9kesek a t\u00e1rster\u00fcletek \u00e9s a menedzsment sz\u00e1m\u00e1ra<\/strong> &#8211; f\u0151leg akkor, ha m\u00e1r eleve rendszerezett, azonnal felhaszn\u00e1lhat\u00f3 form\u00e1ban ker\u00fclnek ki t\u0151l\u00fck, t\u00e1mogatva az \u00fcgyf\u00e9lkezel\u00e9st \u00e9s az \u00e9rt\u00e9kes\u00edt\u00e9st.<br \/>\n<strong>A fejleszt\u00e9s kulcsa<\/strong>, ak\u00e1rcsak a VCC telefonon kereszt\u00fcli bankk\u00e1rty\u00e1s fizet\u00e9si megold\u00e1s\u00e1n\u00e1l, <strong>a biztons\u00e1gos adatkezel\u00e9s<\/strong>. A mobilapplik\u00e1ci\u00f3 a priv\u00e1tnak jel\u00f6lt h\u00edv\u00e1sokr\u00f3l semmilyen inform\u00e1ci\u00f3t nem t\u00e1rol. Az \u00fczleti h\u00edv\u00e1sok adatai titkos\u00edtott adatkapcsolatokon kereszt\u00fcl a VCC k\u00f6zponti rendszer\u00e9be ker\u00fclnek. Ezek a <strong>h\u00edv\u00e1sr\u00e9szletek<\/strong> az adatb\u00e1zisb\u00f3l tov\u00e1bb<strong> sz\u0171rhet\u0151ek, export\u00e1lhat\u00f3ak, a rendszer list\u00e1t k\u00e9sz\u00edt az \u00edg\u00e9rt h\u00edv\u00e1sokr\u00f3l \u00e9s azok hat\u00e1ridej\u00e9r\u0151l<\/strong>, az eml\u00e9keztet\u0151 megjelen\u00e9sekor k\u00e9nyelmesen ind\u00edthat\u00f3 a fel\u00fcletr\u0151l a t\u00e1rcs\u00e1z\u00e1s.<\/p>\n<p><em>\u201cEgy olyan applik\u00e1ci\u00f3t hoztunk l\u00e9tre, mely nem \u00e1ltal\u00e1ban az \u00fczleti inform\u00e1ci\u00f3kat rendezi, hanem kifejezetten a v\u00e1llalati \u00e9rt\u00e9kes\u00edt\u0151 h\u00edv\u00e1sok, \u00fcgyf\u00e9l-megkeres\u00e9sek st\u00e1tusz\u00e1t hat\u00e1rozza meg. \u00cdgy tudtuk hasznos \u00e9s egyedi megold\u00e1ss\u00e1 form\u00e1lni azt a tud\u00e1st, ami az elm\u00falt \u00e9vekben a call centerek, \u00fcgyf\u00e9lszolg\u00e1latok ter\u00fclet\u00e9n szak\u00e9rt\u0151v\u00e9 tett minket.\u201d<\/em> &#8211; emelte ki <strong>M\u00e1lhai P\u00e9ter, a Virtual Call Center \u00fczletfejleszt\u00e9si vezet\u0151je<\/strong>.<\/p>\n<p><a href=\"https:\/\/dbh-group.com\/hu\/?team=dr-urge-laszlo\" target=\"_blank\">Dr. \u00dcrge L\u00e1szl\u00f3, a DBH Investment \u00fcgyvezet\u0151 igazgat\u00f3ja<\/a> \u00e9s a Virtual Call Center befektet\u0151je elmondta, hogy\u00a0<em>&#8220;a VCC \u00faj fejleszt\u00e9se olyan integr\u00e1lt szolg\u00e1ltat\u00e1s, mellyel a c\u00e9g a t\u00f6bbi piaci szerepl\u0151 el\u0151tt j\u00e1r, \u00edgy fontos \u00e1llom\u00e1s a r\u00e9szv\u00e9nyesekkel k\u00f6z\u00f6s \u00e9rt\u00e9kteremt\u00e9sben.&#8221;<\/em><\/p>\n<p>A mobilalkalmaz\u00e1s fejleszt\u00e9s\u00e9nek\u00a0h\u00edre a tengerent\u00fali sajt\u00f3 figyelm\u00e9t is felkeltette, a Virtual Call Center siker\u00e9r\u0151l\u00a0t\u00f6bb mint k\u00e9tsz\u00e1z h\u00edrport\u00e1l is besz\u00e1molt, a teljess\u00e9g ig\u00e9nye n\u00e9lk\u00fcl az al\u00e1bbiak:<\/p>\n<ul>\n<li><a href=\"http:\/\/finance.yahoo.com\/news\/cloud-based-contact-centre-technology-110000551.html\">Yahoo!<\/a><\/li>\n<li><a href=\"http:\/\/www.cnbc.com\/2016\/04\/21\/pr-newswire-cloud-based-contact-centre-technology-company-virtual-call-center-launches-unique-mobile-application.html\">CNBC<\/a><\/li>\n<li><a href=\"http:\/\/www.marketwatch.com\/story\/cloud-based-contact-centre-technology-company-virtual-call-center-launches-unique-mobile-application-2016-04-21\">MarketWatch<\/a><\/li>\n<li><a href=\"https:\/\/sg.finance.yahoo.com\/news\/cloud-based-contact-centre-technology-110000551.html\">Yahoo! Singapore<\/a><\/li>\n<li><a href=\"http:\/\/finance.boston.com\/boston\/news\/read\/31944574\/cloud\">Boston Globe<\/a><\/li>\n<li><a href=\"http:\/\/www.thestreet.com\/story\/13539108\/1\/cloud-based-contact-centre-technology-company-virtual-call-center-launches-unique-mobile-application.html\">TheStreet.com<\/a><\/li>\n<li><a href=\"http:\/\/www.bizjournals.com\/albuquerque\/prnewswire\/press_releases\/Georgia\/2016\/04\/21\/enUK201604211408?ana=prnews\">New Mexico Business Weekly<\/a><\/li>\n<li><a href=\"http:\/\/www.bizjournals.com\/atlanta\/prnewswire\/press_releases\/Georgia\/2016\/04\/21\/enUK201604211408?ana=prnews\">Atlanta Business Chronicle<\/a><\/li>\n<li><a href=\"http:\/\/www.bizjournals.com\/austin\/prnewswire\/press_releases\/Georgia\/2016\/04\/21\/enUK201604211408?ana=prnews\">Austin Business Journal<\/a><\/li>\n<li><a href=\"http:\/\/www.bizjournals.com\/baltimore\/prnewswire\/press_releases\/Georgia\/2016\/04\/21\/enUK201604211408?ana=prnews\">Baltimore Business Journal<\/a><\/li>\n<li><a href=\"http:\/\/www.bizjournals.com\/birmingham\/prnewswire\/press_releases\/Georgia\/2016\/04\/21\/enUK201604211408?ana=prnews\">Birmingham Business Journal<\/a><\/li>\n<li><a href=\"http:\/\/www.bizjournals.com\/boston\/prnewswire\/press_releases\/Georgia\/2016\/04\/21\/enUK201604211408?ana=prnews\">Boston Business Journal<\/a><\/li>\n<li><a href=\"http:\/\/www.bizjournals.com\/chicago\/prnewswire\/press_releases\/Georgia\/2016\/04\/21\/enUK201604211408?ana=prnews\">Chicago Business News<\/a><\/li>\n<li><a href=\"http:\/\/www.bizjournals.com\/cincinnati\/prnewswire\/press_releases\/Georgia\/2016\/04\/21\/enUK201604211408?ana=prnews\">Cincinnati Business Courier<\/a><\/li>\n<li><a href=\"http:\/\/www.bizjournals.com\/dallas\/prnewswire\/press_releases\/Georgia\/2016\/04\/21\/enUK201604211408?ana=prnews\">Dallas Business Journal<\/a><\/li>\n<li><a href=\"http:\/\/www.bizjournals.com\/denver\/prnewswire\/press_releases\/Georgia\/2016\/04\/21\/enUK201604211408?ana=prnews\">Denver Business Journal<\/a><\/li>\n<li><a href=\"http:\/\/www.bizjournals.com\/houston\/prnewswire\/press_releases\/Georgia\/2016\/04\/21\/enUK201604211408?ana=prnews\">Houston Business Journal<\/a><\/li>\n<li><a href=\"http:\/\/www.bizjournals.com\/kansascity\/prnewswire\/press_releases\/Georgia\/2016\/04\/21\/enUK201604211408?ana=prnews\">Kansas City Business Journal<\/a><\/li>\n<\/ul>\n<p>[sf_button colour=&#8221;orange&#8221; type=&#8221;sf-icon-reveal&#8221; size=&#8221;large&#8221; link=&#8221;https:\/\/dbh-group.com\/hu\/a-virtual-call-center-nemzetkozi-penzugyi-tanusitvanyt-szerzett\/&#8221; target=&#8221;_blank&#8221; icon=&#8221;ss-check&#8221; dropshadow=&#8221;yes&#8221; extraclass=&#8221;&#8221;]A Virtual Call Center nemzetk\u00f6zi p\u00e9nz\u00fcgyi tan\u00fas\u00edtv\u00e1nyt szerzett[\/sf_button]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>A DBH Group t\u0151kebefektet\u00e9se, a felh\u0151 alap\u00fa contact center technol\u00f3gia ter\u00fclet\u00e9n fejleszt\u0151 Virtual Call Center kimondottan az \u00fcgyf\u00e9lkapcsolati, \u00e9rt\u00e9kes\u00edt\u0151i ter\u00fcleten dolgoz\u00f3k ig\u00e9nyeire szabta els\u0151 mobilalkalmaz\u00e1s\u00e1t. A Mobile App a c\u00e9ges h\u00edv\u00e1sok nyomon k\u00f6vet\u00e9s\u00e9ben ny\u00fajt seg\u00edts\u00e9get. A c\u00e9gcsoport r\u00f6vid id\u0151n bel\u00fcl m\u00e1sodik innov\u00e1ci\u00f3j\u00e1t mutatja be, 2016 elej\u00e9n a <a href=\"https:\/\/dbh-group.com\/hu\/a-virtual-call-center-nemzetkozi-penzugyi-tanusitvanyt-szerzett\/\" target=\"_blank\">telefonh\u00edv\u00e1s k\u00f6zbeni bankk\u00e1rty\u00e1s fizet\u00e9sben<\/a> hoztak \u00e1tt\u00f6r\u00e9st.<\/p>\n<p> <a href=\"https:\/\/dbh-group.com\/blog\/?p=14066&#038;lang=hu\">Read more<\/a><\/p>\n","protected":false},"author":22,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0},"categories":[],"tags":[433],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v15.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<meta name=\"description\" content=\"A Virtual Call Center alkalmaz\u00e1sa a 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